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FAQ

General Terpene Info

Terpenes have been used as flavor ingredients and are safe to ingest when rated “Food Grade or GRAS”. “GRAS” is an acronym for the phrase Generally Recognized As Safe and refers to food additives.

While our terpenes can be safe to ingest, they must be diluted prior to use and should only be used by trained professionals. Refer to the specific SDS for details.

All terpenes need to be handled as unique substances. Generalizations cannot be made about their consumption.

For our strain profiles we suggest a maximum of 10% by volume, starting at 5% and working your way up to the desired taste or effect.

When it comes to isolated terpenes you will need to seek professional advice if you are unsure of proper dosing protocol.

Terpenes have many different uses from food flavoring, to perfumery, to therapeutic uses. Find out more here.

Due to the fact that terpenes are very potent in their pure form, you must accurately measure them. We suggest using an adjustable pipette to convenient and accurate measuring. A pipette is a laboratory tool commonly used in chemistry, biology and medicine to transport a measured volume of liquid, often as a media dispenser. Some quality pipettes can be purchased here.

In a cool dark place with the cap on. In the refrigerator if you have space and want to encourage the longevity of your terpenes.

Our Terpenes

o, our terpenes are extracted from many different natural plant sources. There are over 30,000 terpenes found in nature and each terpene can be found in multiple sources.

One benefit of doing it this way is to help ensure consistency of strain flavors as our ratios can be replicated precisely each time.

For example, alpha pinene extracted from pine trees is chemically identical to alpha pinene extracted from cannabis.

True Terpenes are separated from the whole plant by the use of expression, steam distillation, fractionation, and absolute extraction methods and then further purified with separation techniques to offer the highest quality extraction available.

Yes. We certify that the flavor or ingredient is FDA/FEMA GRAS. We would like to assure you that we use only flavor ingredients that are listed as being generally recognized as safe (GRAS) on a reliable published industry association (FEMA) list and/or are approved for use in a regulation of the U.S. Food and Drug Administration. We hereby certify that this flavor or ingredient is safe for its intended use in food. We may terminate this certification at any time upon written notice in which this certification shall be null and void as to any material supplied after termination of the certification.

Yes.

We declare that the terpenes meet the requirements for non-agricultural (non-organic) substances allowed as ingredients in or on processed products labeled as “organic” or “made with organic (specified ingredients or food group(s))” [7 CFR 205.605(a)(9)].

To qualify to be “USDA Certified Organic”, a product must be considered “agricultural”. In other words, something you can grow and eat.

Once a terpene is extracted from a plant it is no longer considered to be “agricultural” and therefore cannot be classified as “USDA Certified Organic” but it IS organic compliant and is an FDA approved natural product.

The non-agricultural standard for “organic” means that there were no outside or synthetic solvents or chemicals used in the making and extraction.

All of the flavor constituents in our products meet the FDA definition of a natural flavor.

Yes. We declare that the terpenes are not derived from or produced using genetically modified organisms or their derivatives.

Keep in mind, terpenes themselves can act as solvents to many other substances. Over time, through exposure to heat, oxygen, and UV, terpenes can degrade and be found to contain trace amounts of other organic solvents like acetone.

Source: ResearchGate

These trace amounts should be noted and accounted for, but are not cause for alarm of disposal of product.

A thought: 1 gallon of terpenes with a solvent detected at 100 PPM contains only 37.85mg of total solvent across 3,785ml, which is only 10mg/L (or 0.3mg/oz), and at a dilution of even 20%, only 0.06mg/g of concentrate.

If this was methanol for instance, that would come in at about 33 times less than the daily allowable dose by the FDA before it is deemed toxic.

Our terpenes are certified organic, natural, non-gmo and food grade.

Our products do not contain Diacetyl.

Our terpenes are of an EXTREMELY high purity. This is important when considering why they are labeled with such insane warnings such as “do not inhale, do not ingest, etc”.

When in this pure of a form, terpenes ARE DANGEROUS and must be handled with the utmost care for your own safety.

Short version: All terpenes of this high purity MUST SHOW these warnings, legally and morally.

If you see terpenes for sale somewhere that does not show these scary warnings, one of two things is occurring:

1) The product is NOT high enough purity to warrant a legal warning (when diluted, terpenes are safe enough to ingest and do not need warnings)

2) The company is in violation by not displaying the proper safety information to you. Proceed at your own risk!

Isolated terpenes are single terpenes. The strain profiles are mixtures of our isolated terpenes, blended to resemble popular cannabis strain profiles.

We use the terpenes found in the greatest quantities, which might make up on average 90+% of the profile. However, the remaining 10% might be made up of 100 different terpenes found in small quantities. We use 30-50 terpenes per bottle of strain profile on average.

It’s other terpene isomers and aromatics such as asters, esters, aldehydes, ketones, and alcohols.

We are the largest supplier of terpenes in the industry. Meaning that most of our competitors purchase some of their terpenes from us. What it really comes down to for our company is that we we offer the best customer service in the cannabis industry and custom blends which our clients say taste better and offer a greater effect that those sold by our competitors.

Mixing and DIY

YES. When it comes to combining liquids, heat is your friend.

The actual temperature varies depending on what substance you are mixing into, but a general rule is that you should not exceed 100C.

You’ll know if the mixing is going properly when the liquids look like ONE consistent color instead of two.

We suggest using a homogenizer when mixing the terpenes and certain oils. Limonene can also be used as an emulsifying agent.

We can’t give any specific information on each terpene because every oil is different as well.

Short answer: no

Longer version: If you want to freeze terpenes in a normal freezer, it will not damage them. It would take a temperature much much lower than that to pull terpenes out of a mixture.

We suggest our proprietary blend of flavorless, odorless terpenes known as VISCOSITY Extract Liquifier.

Purchasing

Check out our bulk and wholesale page for larger sizes.

For any other sizes, please contact us to discuss your needs and we will do our best to accommodate. Whether you need 1kg or a 180kg drum, we can help.

YES.

True Terpenes Isolates

The terpenes in the 1oz bottles are our samples. They can be purchased individually or in packages here.

True Terpene Profiles

You can buy our sample packages here.

After setting an appointment you can visit our manufacturing facility where orders can be picked up and cash payments are accepted. This location is a manufacturing facility and it does not have a showroom or product experts on site. If you would like to discuss our products with an expert you will need to call our customer service line at (888) 954-8550.

Shipping and Handling

Our warehouse is located outside of Portland, OR

YES, we do ship internationally but there are additional shipping and handling fees. Most international orders will arrive within 5-10 business days.

CANADIAN ORDERS
Just place your order normally as our international rates are right in the system.

ALL OTHER INTERNATIONAL ORDERS
Minimum order (for any order containing isolated terpenes): $1,000

After you place your order, we will work up a shipping quote for you and send you an invoice for the total. You may then choose to pay the bill at that time.

There is no minimum order for profiles.

If you do not see your country as an option at checkout, contact us via LiveChat or our contact form.

RESTRICTIONS
South Africa: Currently we only ship our strain profiles.

Israel: Currently we only ship our strain profiles.

Many factors contribute to the shipping and handling times, but a general guide is:

ORDER FILLING

US: 3 business days
International: 4 business days

SHIPPING

Continental US: 3-5 business days
AK and HI: 5-10 business days
International: 5-10 business days

We primarily ship with UPS and have a CFR 49 hazardous materials endorsement. We have the ability to ship any size container in full compliance with the DOT.

Some of our orders ship via USPS.

Terpenes are hazardous. There are many extra precautions and steps that must be taken to ship these products and even more so when shipping internationally. We have a trained staff that have taken special classes and passed special tests to allow us to even be able to ship our products, and a second, even more specialized class to ship hazardous materials internationally. We’re not bragging by saying this, just explaining how much is involved.

Unfortunately, there are minimum allowable shipping methods to ship hazardous materials internationally, and they aren’t cheap.

SMALL BOTTLE LARGE SHIPPING COST?

Some of our products come in the smallest bottles, so why is it still so much to ship? Well this is because despite the small bottles, there is a LOT of packaging to ensure that there is no breakage or leaking during transit. This extra packaging material prevents us from putting these small bottles in a small box. You’ll see when your package arrives, we don’t skimp on packaging.

When we ship to Hawaii or Alaska (or anywhere by air) we are required to take extra precautions because isolated terpenes are considered hazardous goods. This extra time, attention, and shipping cost has led us to put a minimum on orders.

If you would like to purchase pre-mixed strain profiles there is no minimum order, as once terpenes are blended they are considered less hazardous.

While we do all we can to make sure you easily receive you package, sometimes UPS will request you designate a broker for importing your package.

If this is the case, you can simply choose to have UPS as your broker or you can consider any from this list provided by the Canadian government.

Refunds

All sales are final. Orders can be refunded prior to fulfillment and shipping but once the order has been fulfilled and/or shipped, no refunds will be issued.

Affiliate Program

As an affiliate, you will be given your own special URL (web link), as well as other promotional banners and graphics to use on the web, social media or wherever relevant to drive traffic and sales to our site.

You will earn a percentage of each successfully completed sale from purchases made through your link.

Simple as that.

  1. Fill out this application – Affiliate Application
  2. Someone will review your application
  3. If approved, you will receive an email with your affiliate link and instructions

Not very long at all. We just need to look over your application and make sure that you are a real person and that we feel you can accurately and positively represent our company and brands.

You will hear back from us within a day or so.

Everyone will start out at the standard rate of 5% cash OR 10% store credit, your choice.

Percentage increases up to 10% cash or 20% store credit will be awarded based on performance.