This policy is effective as of September 20, 2024.

Privacy Policy

This Privacy Policy applies to the information and data that Bulk Natural, LLC d/b/a/ True Terpenes ("True Terpenes" or "We" or "Us" or "Our") collects when you use our website (found at https://trueterpenes.com/) or our products and services.

Summary

This policy applies to:

• Visitors to our website
• Customers
• Users of our products and services
• People who communicate with our team including via electronic means and over the phone

The purpose of this Privacy Policy is to let you know how we collect, use, store, share, retain, transfer and process your Personal Information. This policy also describes your choices and rights with respect to your Personal Information and how to exercise those rights. “Personal Information” is any information relating to an identified or identifiable individual.

We may amend this policy from time to time. We encourage you to review this policy periodically, as changes will be posted on this page. If we make any material changes to this policy we will provide a prominent notice. If you do not agree with this policy, you should not use our website, products or services.

This Policy covers:

• What Personal Information We Collect
• How We Collection Information
• How We Use Your Information
• The Legal Basis For Collecting and Processing Information
• How We Share Information
• How Long We Retain Your Information
• Cookies and Other Tracking Technologies
• Your Rights Regarding Access to and Control over Personal Information
• Information for California Residents
• International Data Transfers
• Security
• Children’s Privacy
• Sensitive Information
• Contact Us
• Additional Information

What Personal Information We Collect

We collect various types of information depending on how you interact with us and what products or services youuse.

Personal Information you provide to us

If you fill out a form on our website that requires contact information such as signing up for a newsletter, submitting a request for information or products and services we will collect and process that information to provide you with the communication, products or services. These types of Personal Information may include your name, email address, company name, job title, your physical address, payment and billing information.

Personal Information collected when you visit our website

When you use our website, we may automatically collect Personal Information such as IP address, user - agent information (which is automatically sent by your web browser and may include device type) and information collected by cookies and other similar technologies. Our cookie policy can be found here: Cookie Policy.

We may also collect usage data regarding your use of our products and services and this data may contain Personal Information.

We also collect payment and billing information when you register for the use of our products and services. For example, we may ask you to provide a billing address for your account and payment information. We use this information solely to process payments and deliver our products and services.

Unless otherwise noted in this policy, we act as the “controller” of personal data that we collect and process.

How We Collect Information

We collect Personal Information from you when you visit our website or use our products and services. Some of this information is provided by you and some is collected automatically. We collect Personal Information in the following ways:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details such as times and dates of visits to the Website, addresses, and information collected through cookies, web beacons, and other tracking technologies.

We may collect personal information from other sources, such as:

• Third party business partners
• Advertising networks

How We Use Your Information

We process your personal information for the following purposes:

• To provide our products and services.
• To respond to your requests for information.
• To contact you with updates about our products and services.
• To market and advertise our products and services, including sending marketing communications, with your consent.
• To analyze and improve our website and services.

The Legal Basis For Collecting and Processing Information

We use the following legal bases for collecting Personal Information:

• We may collect or process information with your consent, such as when you subscribe to our newsletter, ask for information, or fill out a form on our Website.
• We may collect or process information we need to provide our products and services or fulfill a contractual obligation.
• We may collect or process information to fulfill a legal obligation.
• We may collect information when we have a legitimate interest to do so, such as for marketing, as long as our legitimate interests are not outweighed by your rights.
• We may collect or process information if necessary to protect the vital interests of the user or another individual.

How We Share Information

We share Personal Information with our affiliates and partners, as needed to provide our products and services. We share Personal Information with service providers such as accountants, payment processing companies, and other vendors we use to operate our website and provide our products and services.

Our vendors and service providers are not permitted to use your personal information for any other purpose than to provide contracted services. Vendors are not permitted to use your personal information for their own marketing, and are not allowed to share your information for marketing purposes.

We may share personal information in response to a legal summons or subpoena, or if required by law enforcement agencies.

How Long We Retain Your Information

How long we keep Personal Information that we have collected depends on the type of information and the purpose for which it was collected.

We retain Personal Information where we have an ongoing legitimate business purpose to do so, for example to resolve disputes or to comply with ongoing legal obligations.

We retain your personal information for as long as it is needed to provide our products and services to you, fulfill our legal obligations, and support our marketing efforts; and for a reasonable period of time after such services are completed.

Cookies and Other Tracking Technologies

Cookies are small files stored on your web browser when you visit our website. Some cookies last only as long as you remain on the website; others, called “persistent cookies” may be stored for longer periods of time.These cookies can make browsing easier by storing your password or your preferences regarding how you use the website. Cookies collect information such as the IP address of your computer, your browser settings, and information about how you use the website. Your general location may be estimated from your IP address. Some cookies track users’ activity on our website, apps, and services in order to deliver personalized advertising to you on this and other websites.

If you would like to opt out of cookies, you may change the settings on your web browser to reject or delete cookies. You may also find more information about cookies, including how to opt out of interest-based advertising, at www.cookiesandyou.com.

You may choose to enable online, where available, a tool that automatically communicates your opt-out preferences, such as the Global Privacy Control (“GPC”). We will process the GPC signal as a request to opt out.

More information about how we use cookies may be found here: Cookie Policy.

Your Rights Regarding Access to and Control over Personal Information

If you reside in the EU/EEA, you may have the following rights with regard to your personal information:

• Right of information and access - You have the right to access your Personal Information we have about you andto be provided with a copy of your Personal Information.

• Right to rectification - You have the right to correct or update your inaccurate or out-of-date Personal Information.

• Right of erasure - You have the right to request that your Personal Information be permanently erased/deleted.

• Right to restrict processing - You have the right to restrict the processing of your Personal Information.

• Right to object to processing - You have the right to object to specific types of processing of your Personal Information.
• Right to portability - You may ask to receive a portable copy of your personal information in a format that may be transferred to another organization.
• Right not to be subject to decisions based solely on Automated Decision Making - You have the right not to be subject to decisions based solely on automated processing.
• Right to complain to a data protection authority - You have the right to complain to a supervisory authority in the country in which you reside, details of which can be provided upon request.
• Right to withdraw consent - If you have given us consent to collect or process your Personal Information, you may withdraw that consent at any time.
• The Right to Non-Discrimination - We may not discriminate against you if you exercise your privacy rights.

If you wish to exercise any of these rights please submit a request by sending us an email us at [email protected], or writing to us at 8210 NE Mauzey Court Hillsboro, OR 97124.

We may charge a reasonable fee if your request is not valid under applicable law, repetitive or excessive. We may also request additional information from you in order to verify your identity before processing your request.

Information for California Residents

The California Consumer Privacy Act (CCPA) applies to information collected from California residents. Residents of California have the following rights with regard to their personal information:

• The Right to Know and Access Information

The categories of personal information we collect are described above in the section entitled “ The Information We Collect”. California residents may submit a verifiable request regarding the information collected, the types of sources from which personal information is collected, the purposes for which information is collected, and the specific personal information collected about them.

• The Right to Have Personal Information Deleted
• The Right To Portability

California residents may request a copy of their personal information in a format that can be transferred to another person or entity.

• The Right to Non-Discrimination

We may not discriminate against you if you exercise your privacy rights.

You may be asked for more information in order for us to verify your identity when you make a request. You may exercise your rights by calling us at (888) 954-8550, submitting a request to [email protected], or writing to us at 8210 NE Mauzey Court Hillsboro, OR 97124.

We collect the following categories of personal information as defined by the California Consumer Privacy Act (CCPA) and the California Customer Records statute:

• Identifiers: Including name, email address, username and password, postal address, telephone number, IP address, and other similar identifiers.
• Commercial information: Including information about your purchase history and products and services reviewed; transaction information when you request information, contact customer service, or purchase, return, request or exchange a product or service, including payment card information or other financial information; information provided in response to surveys or other research conducted for our benefit; and information you provide in public reviews.
• Internet or other electronic network activity information: Including information regarding your interactions with us online and information we obtain from third parties about use of our applications on third-party platforms or devices.
• Audio, electronic, visual, or similar information: Including telephone call recordings, and other voice recordings.
• Inferences based on the above.

We collect this information to best serve you, including to fulfill your requests and to share offers or information that we think you may be interested in. We generally collect and use the above-listed categories of personal information to provide and manage our Website, to sell our products and services, and to support other business or commercial purposes, such as advertising, marketing, and to improve our products and services.

Certain data collected is used for purposes of interest-based marketing and advertising and may be a “sale” or “sharing” under California privacy law. As defined by California law, we “sold” or “shared” certain data elements within the following categories of personal information: identifiers, commercial information, Internet or other electronic network activity information, and inferences drawn from the above.

If you would like to opt out of the sale or sharing of your personal information, you may click the “Do Not Sell or Share My Personal Information” link in our website footer or in cookie manager settings on our site. Please note that your opt-out choice is specific to the device and browser you are using.

We retain each category of personal information that we collect for as long as necessary to fulfill the purposes described above in “How Long We Retain Your Information,” including to satisfy legal or reporting requirements. What this means in practice will vary for different types of information, but the criteria assessed in the data retention analysis take into account ongoing business or legal needs for the information, for example in relation to tax considerations, marketing initiatives, and potential or actual disputes or investigations.

International Data Transfers

Personal Information may be transferred from users residing in the European Union to our servers, partners, or vendors located in the United States and other non-EU countries where there may not be an adequacy opinion issued with respect to that country. We have taken appropriate safeguards to ensure that Personal Information remains protected wherever it is transferred.

Security

We take all reasonable steps to protect the information we receive from you from accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. We have put in place appropriate physical, technical, and administrative measures to safeguard and secure your information, but no security measures are perfect; the risk of a data breach is possible.

Automated Decision Making and Profiling

We do not utilize any solely automated decision making or profiling when we process data collected.

Children’s Privacy

Our Website is not intended for children under 21 years of age. No one under age 21 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 21. If you are under 21, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features that may exist on this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 21 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 21, please contact us at [email protected].

California consumers: We will not sell the information of California consumers who are 16 years old or younger unless we have prior parental authorization. If a California consumer is under the age of 13, a parent or guardian must consent to the sale of such minor’s personal information. If the California consumer is between the ages of 13 and 16 years old, the minor may consent on an opt-in basis to the sale of their personal information.

EU residents: We do not collect or process personal information of data subjects in the EU under the age of 16 without explicit consent from a parent or guardian.

Sensitive Information

Unless specifically requested, we ask that you not send us, and you not disclose on or through our websites or otherwise to us Sensitive Personal Information unless specifically requested by us or required by law.

Contact Us

If you have any questions about this privacy policy, or if you want to exercise your privacy rights as outlined above, please contact us at Phone: (888) 954-8550

Email: [email protected]

Mail: 8210 NE Mauzey Court, Hillsboro, OR 97124, USA

Additional Information

Where we are the data controller located outside of the EU/EEA, our designated European Union representative is:

Osano International Compliance Services Limited

ATTN: OTRJ

3 Dublin Landings

North Wall Quay

Dublin 1

D01C4E0

Where we are the data controller located outside of the UK, our designated United Kingdom representative is:

Osano UK Compliance LTD

ATTN: OTRJ

42-46 Fountain Street

Belfast

Antrim

BT1 - 5EF