Return Policy

Refunds
All sales are final after orders have been fulfilled. Fulfilled means the order has been packaged and a shipping label has been printed. Orders can be refunded prior to fulfillment, but once orders have been fulfilled, refunds will be considered on a case-by-case basis.

Returns
Returns are accepted if postmarked within fourteen (14) days of the initial shipment date. If the package was opened we will not accept the returned goods and will not refund the purchase. All returns must be shipped in full compliance with IATA, DOT 49CFR, and all other applicable regulations. Return requests for orders purchased with account credit or outside the 14 days of initial shipment will be reviewed on a case-by-case basis.

Limited Warranty
True Terpenes stands behind the quality of our products.  For information on our Limited Warranty,  please visit our Warranty page.

Contact Us
Phone: (888) 954-8550
Email: info@trueterpenes.com