Shipping & Int'l Orders

Our manufacturing and production facilities are located in Hillsboro, OR

COVID-19 Update: Due to unprecedented circumstances, order processing times may be slightly delayed and/or arrive in multiple shipments.

Many factors contribute to the shipping and handling times, but a general guide is:

ORDER FILLING

• US: 3 business days
• International: 4 business days

SHIPPING

• Continental US: 3-5 business days
• AK and HI: 5-10 business days
• International: 5-10 business days

We primarily ship with UPS and have a CFR 49 hazardous materials endorsement. We have the ability to ship any size container in full compliance with the DOT.

Some of our orders ship via FedEx.

YES, we do ship internationally but there are additional shipping and handling fees. Most international orders will arrive within 5-10 business days.

CANADIAN ORDERS
Just place your order normally as our international rates are correct in the system.

ALL OTHER INTERNATIONAL ORDERS

After you place your order, we will work up a shipping quote for you and send you an invoice for the total. You may then choose to pay the bill at that time.

There is no minimum order for profiles.

If you do not see your country as an option at checkout, contact us on our contact form.

RESTRICTIONS
South Africa: Currently we only ship our strain profiles.

Israel: Currently we only ship our strain profiles.

While we do all we can to make sure you easily receive your package, sometimes UPS will request you designate a broker for importing your package.

If this is the case, you can simply choose to have UPS as your broker or you can consider any from this list provided by the Canadian government.